Questions, bugs, ideas, or press — we'd love to hear from you.
We read every message and do our best to reply quickly. ConvertX is free today and will stay free forever — your feedback helps us improve the tools for everyone.
Prefer email? Send one topic per message and include your browser if you report a technical issue.
We typically respond within one to three business days. Complex technical checks may take longer, but we acknowledge every message as soon as we can.
ConvertX never charges for conversions. We will not ask you to pay to unlock downloads or remove watermarks — because we do not add watermarks and we do not lock downloads.
"Thousands of users convert files privately and for free every day — no signup, no watermarks."
Tell us what you need — we usually reply within a few days.
Our team handles product questions, conversion errors, format requests, accessibility feedback, partnership inquiries, and press requests. We cannot recover files already deleted from our servers, but we can investigate failed jobs if you describe the input format, output format, and approximate time of the attempt.
Many answers are already on our site. Check the format guide at the bottom of converter pages, browse the blog for tutorials, or read the About page for how browser vs server processing works.
We built this project so anyone can convert files without paywalls, accounts, or hidden limits. Here is what that promise means in practice.
Every converter on ConvertX is free to use: no trials, no premium tiers, and no credit packs. We will never put core conversion features behind a subscription. Whether you convert one photo or a hundred files a week, the price stays zero.
Many image, audio, and video conversions run entirely in your browser. Your files never leave your device for those jobs. When server processing is required for documents or specialized formats, uploads are handled securely and removed automatically — typically within one hour.
A quick guide to strengths and trade-offs of popular formats — so you pick the right one before converting.
Office files, PDFs, ebooks, and plain text.
Common extensions: PDF, DOCX, XLSX, PPTX, ODT, EPUB, TXT
Outlook and standard mailbox message files.
Common extensions: EML, MSG
